Frequently asked questions
Clarity before commitment.
Answers about our role, hospital confirmation, records, travel arrangements, costs, follow-up and partnership enquiries.
Provider introductions, administrative contact, travel arrangements and non-clinical logistics for people considering care in China. We do not diagnose, treat, prescribe or examine medical records.
Link to this answerNo. An enquiry, introduction, document receipt, clinical review, appointment and acceptance are different stages. Ask the hospital which stage it has confirmed and what remains outstanding.
Link to this answerYes. Early practical planning can help you identify the provider, campus, timing, language needs and flexible booking requirements before making commitments.
Link to this answerYes. A family member can discuss general logistics. Keep the first message free of identifying health information and medical records.
Link to this answerHospital fees and supplier charges are confirmed by the responsible provider or supplier. We confirm our coordination scope and any fees before you agree to arrangements.
Link to this answerMedical follow-up remains with your treating team. We can help coordinate return travel and practical arrangements for future visits.
Link to this answerYes. Start with your organisation’s role and the coordination required. Patient-specific clinical information should follow the receiving provider’s approved process.
Link to this answerIndependent licensed providers handle clinical questions. For an urgent medical problem, use local emergency services rather than this website.
Link to this answerYour next step
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Discuss provider introductions, travel arrangements or logistical support. Keep your first message general.
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